Tullamore 057-9325593
Navan 046-9017211
Carlow 059-9108077
Cork 021-6017148
Dublin 01-5135162
Cavan 049-4894036
Naas 045-499175
Limerick 061-579023
Dundalk 042-9424138
Monaghan 047-82039
Sligo 071-9314271
Donegal 074-9715024
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Tullamore 057-9325593
Navan 046-9017211
Carlow 059-9108077
Cork 021-6017148
Dublin 01-5135162
Cavan 049-4894036
Naas 045-499175
Limerick 061-579023
Dundalk 042-9424138
Monaghan 047-82039
Sligo 071-9314271
Donegal 074-9715024
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Terms of Business

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Setanta Public Loss Assessors T/A Pro Insurance Claims is regulated by the Central Bank of Ireland to undertake insurance mediation as a Loss Assessor under the European Communities (Insurance Mediation) Regulations 2005. A copy of our Statement of Authorised Status is available on request.

Pro Insurance Claims has offices at:

Riverview House, Carlanstown, Kells, Co. Meath
Tel: 086-0231412 | 046-9017211| Email: niall@proinsuranceclaims.ie Web www.proinsuranceclaims.ie

Services Provided

As a Loss Assessor we provide a professional loss assessing service to our clients. On our clients behalf we prepare manage and negotiate property damage claims and deal with the insurance company liable for the claim or their appointed intermediary or Loss Adjuster.

We also provide Public Loss Assessing (PLA) for all types of insurance claims.

Remuneration Structure

Our fee for the claim handling services we offer you is 10% (plus VAT) of the total settlement figure. However for large loss claims, we may adjust this fee, we will advise what the fee would be prior to our appointment.

We reserve the right to amend this fee should the complexity of the service result in an increase in the time spent in claim negotiation on your behalf.

We confirm that any addition to the above percentage fee will be agreed with you in advance of any increased charge being applied. Our Loss Assessing services will cease to apply during further fee negotiation.

Loss Assessing fees are payable directly to our firm 10 days from issue of the settlement cheque by the Insurance Company.

Valid from 1 January 2011 until further notice

Complaints Procedure

We have a written complaints procedure for the effective handling of all complaints. We will acknowledge receipt of your complaint in writing within 5 working days. A written update will be issued to you within 20 days by a nominated individual within our firm. A comprehensive response to your complaint will be issued within 40 days of receipt of your initial complaint. In the event of any failure to resolve your complaint you may raise this matter with the

Financial Services Ombudsman Bureau Tel: 1890 – 88 20 90
enquiries@financialombudsman.ie
Our full Complaints Procedure is available on request

Conflicts of Interest

Our employees are required to comply with a policy of independence and disregard any conflict of interest when providing a business service to you.

Duty to Disclose Information

It is your responsibility to provide complete and accurate information when making a claim. Failure to disclose any material information to your insurers could invalidate your insurance cover and could mean that all or part of a claim will not be paid.

Failure to Pay Fees for Professional Services

We will exercise our legal right to receive any payments due to us for business services provided in the event of a default in payment.

Data Protection

We collect your personal details in order to provide the highest standard of service to you. We take great care with the information provided; taking steps to keep it secure and to ensure it is used only for legitimate purposes. To fulfil these objectives we may share information with other affiliated professionals. The information and other data provided to our office may be used to advise you of products and services we may offer from time to time.

You have the right at any time to request a copy of any ‘personal data’ within the meaning of the Data Protection Act 1988 (as amended or re-enacted from time to time) that our office holds about you and to have any inaccuracies in that information corrected.