In a recent thematic Inspection of the Motor Damage Claims Process by the Central Bank of Ireland, the report confirms, “53% of Claimants surveyed said, when prompted, that they were dissatisfied with some aspect of the motor claims process. However, less than half (43%) of these claimants said they informed the insurer of their dissatisfaction” […]

When we observe the most recent changes one insurance company has made in relation to their claims process, one has to ask the question, are they in breach of the consumer protection code? The company is a mainstream insurer whom would have a double digit percentage market share of Irish domestic property market. They have […]

This is a term I have used a lot over the past few weeks when speaking with experienced Loss Adjuster’s. I strictly use this term in relation to the treatment of insurance claims and how either claims handlers or loss adjusters deal with claims. While I welcome the benefits the central bank has placed within […]

After reading an article written within a national newspaper, we noted that a well-regarded columnist has been advising the public incorrectly regarding their duty to disclose previous convections to insurers. The Criminal Justice (Spent Convictions and Certain Disclosures) Act 2016 states otherwise. This Act came into force in April 2016 some four months prior to […]

During our long number of years processing claims, the “average” clause has become a major issue with some claims and remains quite a debatable issue between our office and insurers representatives. Most of the established surveying guides will compile a guide for the rebuild costs every year which divide Ireland into seven different areas. These […]

Included in some settlement offers is retention. Retention is an amount of money held back by the insurance company until the work is completed. There is usually a date that this must be done by. You must keep invoices of all the work carried out so that the insurance company can verify that you employed […]